Getting started
Need help finding a professional, understanding the service, or taking your first step? We can help you navigate the options.
Here when you need us
Support for your Beyond-You journey.
Whether you are finding your way around the platform, managing your account, or need help understanding what to do next, our Client Service team is here to help.
Contact Client ServiceHow we can help
Practical help, without the runaround.
Tell us what you are trying to do and where you are stuck. We will help you understand the next step or direct your request to the right team.
Your account
Get guidance with signing in, updating your details, managing preferences, and keeping your account information current.
Sessions and bookings
If you have a question about an appointment, a booking, or communicating with your chosen professional, contact us for guidance.
Payments and billing
We can help direct general questions about payments, receipts, and billing. Please include the relevant reference when contacting us.
Privacy and safety
We take privacy seriously. Ask us about your data, account access, or how to raise a concern about your experience.
Technical help
If something is not working as expected, tell us what happened, which device you are using, and any message you saw.
What happens next
A simple way to get the right help.
Describe the issue
Share a clear summary of what you need help with and include any relevant booking or account reference.
We review your request
Our team will look at the details and make sure your question reaches the right place.
We help you move forward
We will respond with guidance, an update, or the next action needed to resolve the issue.
We are ready to listen
Need help with something specific?
Send us a message and our team will help you find the right next step.
Email Client ServiceA note about urgent situations
Beyond-You is not an emergency or crisis service. If you or someone else is in immediate danger, contact your local emergency services or crisis support immediately.